Call Centre Training Program

The training of call centre staff faces unique challenges when it comes to consistency and quality

These fast-paced environments can be difficult to monitor. The last thing you want is managers wasting time micromanaging your staff.

Do you recognise any of these problems?

Inconsistent sales results

Staff lacking motivation

Team leaders who are troubleshooting rather than team building

Lack of or fluctuating loyal customer base remorse

Dollars wasted due to attrition

Confused or inconsistent upselling and/or promoting

How can you be sure that your training equips both staff and managers with the skills they need?

Call Centre Training that is Proven to Achieve Results

Consistent improvement that maintains, through providing our clients with the tools and skills to be better than the competition and continually develop expertise.

Some of our recent successes:

Dell Computers Call Centre Case Study Average conversion rates increased from 18% to 26% during the first six months of the program - this represented a 38% improvement.

Yell.com Call Centre Case Study "As a result of Procoach Professional, we now have a call centre of excellence for helping us to deliver a quality service throughout Yell customer service teams." Jan Lovett, Senior Customer Service Manager

News Limited Call Centre Case Study 21% increase in measured conversion rates (enquires to bookings).

Quiksilver Logo

"The team have been killing their outbound calls!! They have a new-found confidence from the training program, and it is very evident in their results. The average conversion rate over the past couple of months has been around 15-20% (sometimes higher), where previously, it was down around 3-5%."

Call centre training and coaching that focuses on improving sales and service performance

This is done by focusing on the process and tools of workplace coaching and skills development so that skills and key practices remain in spite of attrition.

When you invest in call centre training with Prosell you can expect a commitment to the following results:

Improve revenues, with a focus on building solutions to customer needs, buying procedures and decision-making processes;

Substantially strengthen and improve sales management and relationship building skills;

Consistently deliver high-performance customer service standards;

Increase the velocity of sales opportunities and the level of conversion and closure rates;

Increase and sustain the client base;

Create capacity for the organisation to compete more effectively

Impact the bottom line by boosting revenues and gross margins through sales improvement & management training;

Enable you to manage your business far more effectively over time.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver call centre training courses and programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.