Customer Service Training that Meets the Challenge
Customer Service skills and Customer Service standards are increasingly more important to business success:
More aware customers won’t tolerate poor service and can now tell the world about it
More choice. Can go elsewhere - online, as well as low-cost options ‘, popping up
Any good organisation understands that quality customer service should achieve
3 things for a business
Customers spend as much as they can (Revenue)
They return (Loyalty)
They recommend us to others (Promote)
Sometimes, however, Customer Service Training fails to achieve its commercial goals, through failing to address the barriers that exist in having a uniform, high-quality customer experience. These barriers are:
- Attrition and high staff turnover
- Motivation
- Inexperienced Managers and Team Leaders
- No recognition of effort
How Prosell Delivers Customer Service Programs
Prosell follow an established process that makes sure customer service training works.
Customised in house training that suits your customers, products, and environment
Training that will differentiate you from the competition
Involve Managers and Team Leaders so they understand what people can do and what development is needed
Ensure Managers and Team Leaders can coach their teams
Training materials and workplace support tools that will maintain skills, despite attrition
A measurable impact on revenue, loyalty, and promotion to others
Whether it’s dealing with awkward customers, handling sensitive situations, or just making sure every customer has a memorable experience, we can help.
Some of our Market Experience
Prosell has delivered Customer Service Training that has led to measurable uplift in both performance and customer experience, by ensuring every training program has workplace follow up and coaching. We have done this in a number of environments;
- Call centres
- Retail
- Hospitality
- Financial services
- IT
- Education
- Health Care
- Industrial products
From Harrods in The UK to Suncorp in Australia, from Comcast in 16 US States to the 700 people at Dell’s sales centre in Malaysia, we have applied these principles to significantly change results.
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver customer service training courses and programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
