Improve the sales skills of your inbound and outbound call centres
Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.
- Connecting with the caller from the outset
- Ensuring a high-quality customer experience without extending call time
- Knowing when it is appropriate to upsell and cross-sell
- Knowing how to overcome objections and close the sale effectively
- How to develop customer loyalty
Suggested modules
- Outbound telesales
- Inbound telesales
- Managing customer relationships
- Telephone account development
- Consultative selling
- Conversational selling
- Controlling the call
- Active listening and effective questioning
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
Please continue browsing through our portfolio of programs
to get a flavour of the range of courses we offer
Sales and Sales Management Training
Customer Service and Customer Service Management Training
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
