Designed for frontline retail staff
This course will equip your teams with the skills to adopt a successful conversational selling approach. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions.
- Projecting an appropriate image
- Lacking confidence to open and maintain a conversation
- Knowing how to discover client needs
- Matching needs with potentially relevant products or services
- Difficulties in structuring and controlling the conversation to reach a successful outcome
Suggested modules
- Rapport and body language
- Conversational selling
- Being the recommender
- Cross-selling and up-selling
- Creating the environment in which to sell
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
Please continue browsing through our portfolio of programs
to get a flavour of the range of courses we offer
Sales and Sales Management Training
Customer Service and Customer Service Management Training
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
