Acquire the skills to become an effective customer services manager to lead teams and improve their performance
This course is particularly suitable for those new to customer services management or more experienced managers who would benefit from a refresher course.
Challenges for those in customer services management
- Understanding the strategic role of customer services within the organisation
- Communicating the company’s vision and department’s objectives to front-line staff
- Developing customer services staff to deliver the required performance levels
- Recognising and developing talent Managing and motivating people
Suggested modules
- Planning and management
- People management
- Customer service coaching
- Motivating customer services teams
- Emotional intelligence and personal effectiveness
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
Please continue browsing through our portfolio of programs
to get a flavour of the range of courses we offer
Sales and Sales Management Training
Customer Service and Customer Service Management Training
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.