Provide your customer services managers and supervisors with the skills to coach and develop their staff
Good workplace coach can lead to increased employee engagement, lower turnover and improved performance.
- Customer services managers feel ill-equipped to manage their teams
- Retaining and developing high fliers effectively Lack of confidence, due to little coaching training for managers
Suggested modules
Our Procoach course offers a complete coaching programme for developing the coaching skills of your customer services teams:
- Agreeing what’s expected of an individual and the standards they need to attain
- Identifying current performance and agreeing this with each team member
- Identifying and overcoming behaviourial and attitudinal blocks to performance
- Bridging skills and knowledge gaps
- Learning and practising effective workplace coaching
- Regular reviews to ensure coaching is embedded in your business culture
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
Please continue browsing through our portfolio of programs
to get a flavour of the range of courses we offer
Sales and Sales Management Training
Customer Service and Customer Service Management Training
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.