Coaching Skills For Customer Services Management

Provide your customer services managers and supervisors with the skills to coach and develop their staff

Good workplace coach can lead to increased employee engagement, lower turnover and improved performance.

  • Customer services managers feel ill-equipped to manage their teams
  • Retaining and developing high fliers effectively Lack of confidence, due to little coaching training for managers
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

Our Procoach course offers a complete coaching programme for developing the coaching skills of your customer services teams:

  • Agreeing what’s expected of an individual and the standards they need to attain
  • Identifying current performance and agreeing this with each team member
  • Identifying and overcoming behaviourial and attitudinal blocks to performance
  • Bridging skills and knowledge gaps
  • Learning and practising effective workplace coaching
  • Regular reviews to ensure coaching is embedded in your business culture
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

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119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

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