This course provides an invaluable introduction to the basics of customer service
It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.
- Making a good first impression
- Having effective conversations
- Dealing with difficult customers
- Ensuring successful outcomes
Suggested modules
- Rapport, body language and effective use of voice
- Controlling the call
- Active listening and effective questioning
- Identifying sales through service opportunities
- Handling complaints and difficult situations
- Handling objections
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
Please continue browsing through our portfolio of programs
to get a flavour of the range of courses we offer
Sales and Sales Management Training
Customer Service and Customer Service Management Training
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.