Develop your internal customer service training capability
This intensive five-day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.
- Knowing how to develop skills, internally
- Understanding how to plan engaging courses that work
- Supporting your trainers while they develop and practice their skills
- Being able to adapt training styles Delivering programmes that drive a measurable improvement in performance
Suggested modules
- The role of the trainer as a learning consultant in your business.
- How to identify training requirements in line with business goals and gain commitment for workplace training
- How to design an effective customer service training programme
- Understand how to prepare a lesson plan and write an effective training programme
- Deliver programmes that work
- Practice delivery styles and develop effective behaviours as a trainer
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.
Please continue browsing through our portfolio of programs
to get a flavour of the range of courses we offer
Sales and Sales Management Training
Customer Service and Customer Service Management Training
Talk to us about developing a program tailored to your needs:
Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.