Customer Service Train The Trainer

Develop your internal customer service training capability

This intensive five-day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.

  • Knowing how to develop skills, internally
  • Understanding how to plan engaging courses that work
  • Supporting your trainers while they develop and practice their skills
  • Being able to adapt training styles Delivering programmes that drive a measurable improvement in performance
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • The role of the trainer as a learning consultant in your business.
  • How to identify training requirements in line with business goals and gain commitment for workplace training
  • How to design an effective customer service training programme
  • Understand how to prepare a lesson plan and write an effective training programme
  • Deliver programmes that work
  • Practice delivery styles and develop effective behaviours as a trainer
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

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119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

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