Mentally Healthy Workplace Training

Manager in Call Centre

Supporting your Business to Provide a Mentally Healthy Workplace

Prior to the COVID-19 outbreak mental ill-health cost Australian businesses $12.8 billion per year. Not only will this increase, but all managers now need the skills to negotiate the anxiety and uncertainty that exists.

Prosell has developed a number of programs, which allow an organisation to set a clear strategy and plan to create Mentally Healthy Workplaces, as well as train all managers in the skills and activities needed to engage with their teams and provide the right support.
These programs can be delivered through face-to-face training, online learning, and through remote facilitation.
There are also programs and resources for the specific challenges of call centres – particularly where the teams are routinely dealing with confronting situations and confronting people.
This program has been developed with Julie Gillespie, in line with mental health first aid principles, and is part of a comprehensive set of resources to manage Mental Well Being in any workplace.

Managers and Supervisors – Create and Sustain a Mentally Healthy Workplace

This is an overview of the key elements of a manager and supervisor program. We customise all our programs and for senior management, there is an orientation program, covering putting in place the right plan and communication strategy.

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Call Centre Managers – Create and Sustain a Mentally Healthy Workplace

This is an overview of the key elements of call centre managers and supervisors' program. As well as strategies for creating a Mentally Healthy Workplace, it covers key techniques to use while on the phone.

We customise all our programs and for senior management, there is an orientation program, covering putting in place the right plan and communication strategy.

Find out more

Why Create a Mentally Healthy Workplace?

Research tells us that, due to its prevalence, mental illness is affecting your business right now, or has the capacity to do so. At any point in time, one in six working-aged people is living with a mental illness.

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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