Managers and Supervisors – Create and Sustain a Mentally Healthy Workplace

Call Centre Manager

Managers and Supervisors – Create and Sustain a Mentally Healthy Workplace

This two-day training program will achieve the following outcomes for Managers and Supervisors:

  • Understand the Post COVID 19 regulatory environment and its impact on business
  • Understand the impact that COVID-19 has on leadership styles and levels of team emotional maturity
  • How to utilise practical communication skills that centre on empathy, approachability, and a willingness to listen that create a safe place for Non-Prejudicial conversations
  • Be able to introduce the concept of ‘mental health champions’
  • Be able to Identify skill gaps that improve the relationship between skills, stress, and anxiety
  • How to help team members deal better with confronting situations and people
  • How to identify if a mental health problem exists
  • How to develop a collaborative mind set within your team to finding solutions for mental health risks in the workplace
  • Define the steps to isolating the cause and implementing the remedial actions required to reduce or eliminate the existing risks to mental health
  • How best to support the team member when additional professional support is required
  • Develop a workplace implementation plan
  • Set up a post ‘intervention’ review process to provide ongoing support via a coaching process
  • Understand the principles of the team and individual engagement process
  • How to create a safe environment where discussing mental health issues is not seen as a failure
Call Centre Manager
Call Centre Manager
Call Centre Manager

Prosell has worked with Management around the world for over 35 years, helping them create engaged teams in stressful and challenging environments

Ian Lumsden Prosell Sales Training

The Facilitator - Ian Lumsden

Ian has been a coach and mentor in the corporate world over 40 years, and in that time has gained a clear understanding of the barriers to engaging with team members and management regarding mental health issues and interventions in the workplace.

Ian’s expertise built on his background in Psychology is in interactive training that allows individuals to develop their own style and skills within a framework of best practice health and wellbeing standards.

Ian has worked with Prosell for 16 years and has been at the forefront of the company’s research into leadership methodology, measurement of leadership effectiveness in customer service, customer experience, and sales teams.

Ian currently consults to the likes of Vero Insurance; Australian Unity, Swann Insurance, QBE, Remedy Healthcare, Travelex, Investep Financial Services, Trustwave; Konica Minolta; Tyro Payments; Seiko; Trading Post; Dell Computers and News Limited to name a few.

References available on request.

This program has been developed with Julie Gillespie, in line with first aid principles and is part of a comprehensive set of resources to manage Mental Well Being in any workplace.

Take the first step in creating a mentally healthy workplace by contacting our team

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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