Retail Sales

Retail Sales Training

Designed for frontline retail staff

This course will equip your teams with the skills to adopt a successful conversational selling approach. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions.

  • Projecting an appropriate image
  • Lacking confidence to open and maintain a conversation
  • Knowing how to discover client needs
  • Matching needs with potentially relevant products or services
  • Difficulties in structuring and controlling the conversation to reach a successful outcome

Suggested modules

      • Rapport and body language
      • Conversational selling
      • Being the recommender
      • Cross selling and up selling
      • Creating the environment in which to sell


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training



Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver programs across Australia, covering
Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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