Call Centre Sales

Call Centre Sales Training

Improve the sales skills of your inbound and outbound call centres

Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

  • Connecting with the caller from the outset
  • Ensuring a high quality customer experience without extending call time
  • Knowing when it is appropriate to upsell and cross sell 
  • Knowing how to overcome objections and close the sale effectively
  • How to develop customer loyalty

Suggested modules

  • Outbound telesales
  • Inbound telesales
  • Managing customer relationships
  • Telephone account development
  • Consultative selling
  • Conversational selling
  • Controlling the call
  • Active listening and effective questioning


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training


Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver programs across Australia, covering
Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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