Customer Services Management

Acquire the skills to become an effective customer services manager to lead teams and improve their performance

This course is particularly suitable for those new to customer services management or more experienced managers who would benefit from a refresher course.

Challenges for those in customer services management

  • Understanding the strategic role of customer services within the organisation
  • Communicating the company’s vision and department’s objectives to front-line staff
  • Developing customer services staff to deliver the required performance levels
  • Recognising and developing talent Managing and motivating people
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Planning and management
  • People management
  • Customer service coaching
  • Motivating customer services teams
  • Emotional intelligence and personal effectiveness
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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