Customer Service Train The Trainer

Customer Service Train The Trainer

Develop your internal customer service training capability.

This intensive five-day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.

  • Knowing how to develop skills, internally
  • Understanding how to plan engaging courses that work
  • Supporting your trainers while they develop and practice their skills
  • Being able to adapt training styles Delivering programmes that drive a measurable improvement in performance

Suggested modules

  • The role of the trainer as a learning consultant in your business.
  • How to identify training requirements in line with business goals and gain commitment for workplace training
  • How to design an effective customer service training programme
  • Understand how to prepare a lesson plan and write an effective training programme
  • Deliver programmes that work
  • Practice delivery styles and develop effective behaviours as a trainer


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training



Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver programs across Australia, covering
Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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