Retail Customer Service & Selling Skills

Learn how to develop conversational selling skills

Turn a conversation into a sales opportunity. Ideal for those new to retail or who could benefit from a refresher.

  • Importance of the customer experience in bricks and mortar stores
  • Increased competitive threat from online retailers
  • Handling complaints

Suggested modules

    • Rapport and body language
    • Managing difficult conversations
    • Effective complaint handling
    • Conversational selling


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training



Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver programs across Australia, covering
Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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