Think of a situation at work or in the past or in the present where you want to be more assertive.

Tactics

The situation is:

Know what you want to say

What I want to say to                            is:

Say it

The sentence I will use is:

Be specific

Check your first sentence; if it isn’t crystal clear, rewrite the statement more clearly, being more specific.  How might you reword it, starting with “I”?  Concentrate on exactly what you want out of the situation:

Say it as soon as possible

Choose your time and place appropriately; it may not be helpful to grab someone in the corridor, or when someone is tired or busy.  Choose a setting which will make YOU feel at ease and able to use the body language we’ve discussed – but don’t put it off!

Look the person in the eye

Look relaxed

No nervous laughter

Don't whine or be sarcastic

If your response tends towards this, make a note of how you can change it, bearing in mind the information on body language and tone of voice you already have:

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