Blog Article

12 Things Customers Want from a Sales Person

All customers want the same 12 things, regardless of who they are, who is selling to them or what they’re buying:

  • #1: They want to feel important.
  • #2: They want to be appreciated.
  • #3: They want you to stop talking about yourself.
  • #4: They want you to stop talking about your firm.
  • #5: They want you to truly listen.
  • #6: They want to be understood.
  • #7: They want to teach YOU something.
  • #8: They want and need your help.
  • #9: They want to buy something.
  • #10: They want you to delight and surprise them.
  • #11: They want to pretend they make logical decisions.
  • #12: They want success and happiness.

That’s pretty much it.  Keep those 12 things in mind when you deal with customers and you’ll always have people asking for you to sell to them.

Now, here’s the good part.  Hand-write the list above onto two post-it notes, and stick one by your desk and the other on your dashboard.  Having the list in front of you will constantly remind you (even if only subliminally) of what your customers want from you.

logo white 01

Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

Contact Prosell

119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

Site link

Connect with Prosell

© 2022 Prosell Sales Training. All rights reserved. Offices: Sydney | Melbourne | Brisbane | USA | UK | China | International Network. Website by Marketeam

Search