Sales Coaching eBook Download | Prosell

When Performance Matters

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Sales Coaching eBook - Free!

This Sales Coaching Manual, ‘Coaching for Sales and Customer Service Success’ will be presented to you in sections over the next 6 weeks.

The Prosell Sales Coaching Book is a practical, step by step guide on how to deliver sales and service coaching.  It includes best practice in people management and shows you how to implement a process that genuinely changes skills and performance.

Downloading this eBook will give you email access to a team of professional sales coaches, who will answer queries and provide practical advice.

Prosell has worked with sales and service organisations around the world for over 30 years, focusing on the workplace application of skills through high quality coaching.  This guide has been developed by a global team of qualified coaches, with over 100 years of experience between them!


The Sales Coaching eBook ‘Coaching for Sales and Customer Service Success’ will guide you through the following:


How coaching fits into effective sales management practices

The business tools needed in a company for good sales coaching

How to set up a practical coaching process

How to introduce sales coaching – setting measures and standards

How to engage all team members in a coaching program.

Case study examples and coaching tips on how to implement each stage

Checklists and action planning for each step of the process

An understanding of the skills needed to ensure sales coaching is well received and motivates team members

How to measure the impact of your coaching;

 Your effectiveness

♦ Team members’ response

 Change in practices

 Change in results

Advice through access to experienced sales coaches

 ebook cover

This free manual will be delivered to you in sections over the next 6 weeks.  It is not a reference book.  It is a step by step sales coaching guide and each section has actions to implement in a professional and managed way over a reasonable period of time.  With each section of the book you will receive a summary of where you should be with your coaching and the practical next steps to follow, as well as access to email advice.

Coaching for Sales and Customer Service Success eBook - What you get

Week 1 – Your first download – Setting It All Up

The Steps of Performance Improvement

• Introducing the A to E Model

The principles and Skills Needed For a Sales Coach

Week 2  - The A of Procoach – Agree Roles and Standards

Setting the Right Performance Standards

Agreeing and Implementing the Standards

Week 3 – The B of Procoach – Build the Performance Profile

Examining the Data

Building a Skill Assessment

Week 4 – The C of Procoach – Commit to Development

Help People See Their Gaps

Agreement and Commitment to Areas For Change

Week 5 – The D of Procoach – Develop the Performer

Agree the Correct Coaching Method

Develop Through Practice and Self-Discovery

Week 6 – The E of Procoach – Evaluate the Impact

Checking Changes in Results

Evaluating a Shift in Skills

Final Free Download!

Practical Coaching Templates

Sales Executive Council Research – 'Why so Many Sales People Fail'. Excellent data on when to coach and the importance of the role of coaching in creating high-performance teams.



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Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.





What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.


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Prosell Sales Training and Coaching Courses, Sydney, Melbourne and Brisbane 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

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Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493