What is Leadership?

When Performance Matters


Workshop led by Peter Fullbrook


What is Leadership?

Leadership is getting people to willingly and receptively take action to achieve a certain result.


What are the Qualities of Good Leaders?

  1. 1. Empowering/enrolling
    Good leaders need to be adaptable or “situational” leaders.
    Douglas Macgregor has a theory that there are 2 ways of leading, known as Theory X and Theory Y.
    In Theory X, people are seen as being basically lazy and work shy, and leaders need to closely control their staff to avoid this.
    In Theory Y, people are inclined to achieve, aspire, succeed and the role of the leader is to create an environment that allows for people to reach their potential.


How Does Leadership fit in my Role?

Leadership is involved in any role where a person is responsible for achieving a certain result e.g. course leading, selling, managing performance.



  • Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.
  • Prosell has resources to deliver these programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.
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Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.





What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.


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