Retail Customer Service And Selling Skills Training
Learn how to develop conversational selling skills and turn a conversation into a sales opportunity. Ideal for those new to retail or who could benefit from a refresher.
Challenges facing frontline retail staff
- Importance of the customer experience in bricks and mortar stores
- Increased competitive threat from online retailers
- Handling complaints
- Rapport and body language
- Managing difficult conversations
- Effective complaint handling
- Conversational selling
Talk to us about developing a program tailored to your needs:
+61 2 9007 9833 1300 559 493 or get in touch via our contact us form
Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.