Customer Service Train The Trainer
Develop your internal customer service training capability. This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.
Challenges facing customer services trainers
- Knowing how to develop skills, internally
- Understanding how to plan engaging courses that work
- Supporting your trainers while they develop and practice their skills
- Being able to adapt training styles Delivering programmes that drive a measurable improvement in performance
- The role of the trainer as a learning consultant in your business.
- How to identify training requirements in line with business goals and gain commitment for workplace training
- How to design an effective customer service training programme
- Understand how to prepare a lesson plan and write an effective training programme
- Deliver programmes that work
- Practice delivery styles and develop effective behaviours as a trainer
Talk to us about developing a program tailored to your needs:
+61 2 9007 9833 1300 559 493 or get in touch via our contact us form
Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.