Comparing current and required performance

When Performance Matters

Comparing current and required performance

When analysing performance, it is important to carry out an objective measurement.

Typically businesses use metrics to signpost whether they will achieve business results. You will no doubt have measures such as these, in your own organisation. For example, your sales team might measure pipeline size, value or mix to determine the expected revenue. Metrics are therefore indicators of current performance, compared to that required

  • Your analysis of activity and the Qual/Quan mix will help you form a view of your coachee’s working practice.
  • You can then determine whether their efforts are likely to be sufficiently close to the required standard by checking whether your team are likely to achieve their KPIs.
  • If they are, it is a good indicator that they will meet business targets. If not, you will need to examine the gaps in knowledge, skill and/or behavior that require your attention to close the gap.

 

Business Impact

 Results | Metrics

 

 Up Arrow

 

 

 KPI's

 

 

Up Arrow What impact has my coachee’s working practice had on our results?

 

Working Practice

  Activity

 Qualitative:

 How much activity is the coachee undertaking?

 Qualitative:

 How well is my coachee completing their activities?

 

 

Author: Fullbrook, Heslop, Morden and Sellwood. Prosell Australia

 

 

 

 

 

 

 

 

 

 

 

 

Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

ebook-banner-1

 

 

What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

Join our mailing list





 

twitterfacebookgoogle pluslinkedinyoutube

Prosell: Sales training and sales performance improvement company. 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

Sydney | Melbourne | Brisbane | USA | UK | China | International Network

 

Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493