HOW TO BE MORE ASSERTIVE

When Performance Matters

HOW TO BE MORE ASSERTIVE: THE TACTICS

 

Think of a situation at work or in the past or in the present where you want to be more assertive.

 

Tactics

The situation is:

Know what you want to say

What I want to say to                            is:

Say it

The sentence I will use is:

Be specific

Check your first sentence; if it isn’t crystal clear, rewrite the statement more clearly, being more specific.  How might you reword it, starting with “I”?  Concentrate on exactly what you want out of the situation:

Say it as soon as possible

Choose your time and place appropriately; it may not be helpful to grab someone in the corridor, or when someone is tired or busy.  Choose a setting which will make YOU feel at ease and able to use the body language we’ve discussed – but don’t put it off!

Look the person in the eye

Look relaxed

No nervous laughter

Don't whine or be sarcastic

If your response tends towards this, make a note of how you can change it, bearing in mind the information on body language and tone of voice you already have:

 

 

  • Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.
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Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

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