Managing a Training Session - Attitudes

When Performance Matters

Attitudes and Behaviours that Support the Training Process

Apart from the skills outlined above, there are a number of attitudes and behaviours which need to be shown at various stages if the full aims and objectives of training are to be achieved.  Some of these have already been highlighted; other critical positive attitudes and behaviours are:

 

  • Showing genuine concern for the delegate in order to establish an effective and helpful relationship.

 

  • Influencing the delegate towards developing greater autonomy and making his or her own decisions.

 

  • Positively reinforcing a delegate success so as to encourage him/her to be more pro-active and to take more initiatives.

 

  • Encouraging the delegate to think through issues and to come up with ideas.

 

  • Demonstrating clearly that the development of subordinates is viewed as important.

 

  • Adopting a participative management style that involves the delegate in all key stages.

 

  • Giving due attention to the delegate's weaknesses and exploring together ways that they can be overcome.

 

  • Allowing the delegate to explore and expand the boundaries and limits of his or her abilities by presenting new challenges and experiences and by setting objectives which, stretch ability.

 

  • Emphasising the importance of teamwork and mutual support between Trainer and delegate.

 

 

  • Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.
  • Prosell has resources to deliver these programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.
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Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

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Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493