Communication Training

When Performance Matters

COMMUNICATION

 

 

 

The word communication comes from the Latin root word “communis” which means common.

 

- a common or shared understanding.

 

 

Speakers do not always say exactly what they mean, or mean exactly what they say.

 

‘When I look at you, time stands still’.

 

‘ You have a face that would stop a clock’.

 

 

 

TEN TIPS

 

1.         TAKE NOTES

2.         LISTEN NOW, REPORT LATER.

3.         LEARN TO WANT TO LISTEN =   Self discipline,  Consideration, Desire, Interest

4.         BE PRESENT

5.         ANTICIPATE EXCELLENCE

6.         BECOME A ‘WHOLE BODY’ LISTENER

7.         BUILD RAPPORT - BY PACING THE SPEAKER

8.         CONTROL YOUR EMOTIONS

9.         CONTROL DISTRACTIONS

10.       LISTENING IS A GIFT, GIVE GENEROUSLY.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ACTIVE LISTENING

 

 

 

25% - When at work.

75% - Ignore, forget, distort or misunderstand.

 

 

Why become better listener:

 

-Work and listening are inseparable.

- Lazy listening is a hidden cost of doing business.

- We listen for our own reasons.

- We can improve listening with desire, motivation and a plan for

constructive change.

 

 

Listening is the ‘receiving part of communication

 

- Receiving information through ears and (eyes)

- Giving meaning to that information

- Deciding what you think (or feel)

- Responding to what you hear.

 

 

Receiving                 Understand              Evaluate                    Respond

 

 

 
   

 

 

 

 

 


Why Listen

 

- Work and listening are inseparable.

- Lazy listening is a hidden cost.

- We listen for our own reasons.

- We can improve with desire, motivation and a plan for constructive change.

 

 

  • Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.
  • Prosell has resources to deliver these programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.
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Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

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What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

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Prosell: Sales training and sales performance improvement company. 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

Sydney | Melbourne | Brisbane | USA | UK | China | International Network

 

Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493